PATIENCE IS NOT A VIRTUE OF THE TRAVELER – WHAT HAPPENS WHEN THEY CALL AND NO ONE’S HOME?
Travelers today demand immediacy.  When they contact a hotel, they expect an answer by the third ring and for the hotel representative to be helpful and knowledgeable. 

What happens at your property when staff cannot get to the phone in time, either because there are guests at the check-in desk or they’re helping customers on another line?  Nine times out of ten times, the caller moves on to the next hotel on their list.

There are a variety of voice options to address this challenge.  From basic night service to comprehensive reservations voice systems, an experienced hotel representative handles each call.  Sceptre Hospitality Resources can find the right fit for your property to ensure that a skilled representative can take the call from inquiry to reservation.

Don’t risk losing one more traveler to your competition.  Contact us today to find out how we can help.  info@esceptre.com

TRAVELERS ARE LETTING THEIR FINGERS DOING THE WALKING
Websites continue to grow in importance for both the leisure and business travelers — and their expectations are very high.  Visitors want the site to be not only informative, but functional and engaging. 

What exactly are visitors looking for?

• A concise snapshot of the hotel and what it offers: location, amenities and style.
• Reservation and pricing information that is easily navigated
• A graphic presentation of the hotel’s ambience and point-of-view
• Consistently updated information

The days of travelers having to call each individual hotel have long passed – your competitors’ pricing is only a click away.  Market intelligence, strategic pricing strategies and advanced technology are crucial in turning a website visit into a property reservation.

While a graphically pleasing website reflects well on your property, navigational ease and
up-to-the-minute pricing strategies are crucial in optimizing your website traffic revenue.

Website management is not a part-time job.  Contact us today to discuss how we can enhance your web-based revenue and RevPAR.  info@esceptre.com