PATIENCE IS NOT A VIRTUE OF THE TRAVELER – WHAT HAPPENS WHEN THEY CALL AND NO ONE’S HOME?
Travelers today demand immediacy.  When they contact a hotel, they expect an answer by the third ring and for the hotel representative to be helpful and knowledgeable. 

What happens at your property when staff cannot get to the phone in time, either because there are guests at the check-in desk or they’re helping customers on another line?  Nine times out of ten times, the caller moves on to the next hotel on their list.

There are a variety of voice options to address this challenge.  From basic night service to comprehensive reservations voice systems, an experienced hotel representative handles each call.  Sceptre Hospitality Resources can find the right fit for your property to ensure that a skilled representative can take the call from inquiry to reservation.

Don’t risk losing one more traveler to your competition.  Contact us today to find out how we can help.  info@esceptre.com

TRAVELERS ARE LETTING THEIR FINGERS DOING THE WALKING
Websites continue to grow in importance for both the leisure and business travelers — and their expectations are very high.  Visitors want the site to be not only informative, but functional and engaging. 

What exactly are visitors looking for?

• A concise snapshot of the hotel and what it offers: location, amenities and style.
• Reservation and pricing information that is easily navigated
• A graphic presentation of the hotel’s ambience and point-of-view
• Consistently updated information

The days of travelers having to call each individual hotel have long passed – your competitors’ pricing is only a click away.  Market intelligence, strategic pricing strategies and advanced technology are crucial in turning a website visit into a property reservation.

While a graphically pleasing website reflects well on your property, navigational ease and
up-to-the-minute pricing strategies are crucial in optimizing your website traffic revenue.

Website management is not a part-time job.  Contact us today to discuss how we can enhance your web-based revenue and RevPAR.  info@esceptre.com

GREENWOOD VILLAGE, Colo, February 29, 2008 – Sceptre Hospitality Resources today announced that Gary Farnon has joined the firm as a business development manager.  In this position, Farnon will dedicated to reaching out to independent hoteliers and helping them prepare for the anticipated economic challenges of 2008.

“2008 will be a challenging year for the economy as a whole,” commented Sceptre Vice President Mona Ingram.  “We are committed to helping independent full-service hotels and resorts maximize their opportunities.   Gary’s extensive hospitality experience will be instrumental in helping hoteliers explore their options and map out a plan for success – even in a down economy.”

Farnon has served in the hospitality industry for 14 years, including tenure as National Accounts Manager for Interstate Hotels and Resorts as well as Sales Manager for Marriott International.

Sceptre Hospitality Resources provides revenue maximization expertise in electronic channels for full-service independent hotels and resorts, delivering to non-branded properties, greater opportunities with both travel agents and Internet travel sites.  Sceptre also counsels hoteliers on website design, optimization and marketing as well as offering voice reservation services.  For more information on Sceptre Hospitality Resources, please visit esceptre.com.

GREENWOOD VILLAGE, Colo., February 29, 2008 – Sceptre Hospitality Resources today announced that it has added two management positions in order to expand its client marketing support.  Gary Farnon has joined Sceptre as Business Development Manager dedicated to reaching out to independent hotels preparing for the anticipated difficulties of the 2008 economic outlook.  Laura Pisinski has been named Data Service Manager and will provide added support to Sceptre’s hotel clients.

“2008 will be a challenging year for the economy as a whole,” commented Sceptre Vice President Mona Ingram.  “We are committed to helping our hotel partners maximize their opportunities and are expanding the team to ensure our hotels receive the attention and expertise they need quickly.   Our increased staffing levels will provide our clients with the extensive support to not only ride out, but grow in, a difficult economy.”

Both new team members came equipped with strong hospitality background.  Farnon’s hospitality career includes tenure as National Accounts Manager for Interstate Hotels and Resorts as well as Sales Manager for Marriott International.  Pisinski joins Sceptre from ResortQuest International where she has held a variety of management positions since 1997.  Pisinski has served in the hospitality industry for 18 years.

Sceptre Hospitality Resources provides revenue maximization expertise in electronic channels for full-service independent hotels and resorts, delivering to non-branded properties, greater opportunities with both travel agents and Internet travel sites.  Sceptre also counsels hoteliers on website design, optimization and marketing as well as offering voice reservation services.  For more information on Sceptre Hospitality Resources, please visit esceptre.com.

DENVER, August 14, 2007 – Mona Ingram has been named Vice President of Denver, Colo.-based hospitality firms Sceptre Hospitality Resources and The Elise Group.  In her new position, Ingram will lead both firms in the areas of strategic development, operations, sales and marketing.  Previously, Ingram headed the firms’ business development initiatives, a position she held since February 2007.

A 20-year veteran of the hospitality industry, Ingram’s most recent position before joining Sceptre Hospitality Resources and the Elise Group was as regional director of sales and account management for the western United States and Canada at Dallas, Texas-based Pegasus Solutions. She was appointed director of sales during the opening of Texas’ largest convention hotel, the Adam’s Mark Hotel, and the luxurious Fairmont Hotel, both in Dallas.  Ingram was also the director of marketing during the opening of the Four Seasons Hotel in Singapore.

Ingram earned a bachelor’s degree in business administration at the University of Singapore. Ingram currently holds professional memberships with the Society of Incentive & Travel Executives and Meeting Professionals International, in addition to serving as past president of Hospitality Sales & Marketing Association International, Dallas Chapter.

Sceptre Hospitality Resources provides electronic reservations connectivity for independent hoteliers, allowing non-branded properties to reach both travel agents and Internet travel sites.  Sceptre also counsels hoteliers on website design, optimization and marketing as well as offering voice reservation services.